The Ann Arbor Hands-On Museum respects the privacy interests of our website users. This Privacy Statement describes the types of personal information that we collect, the uses we make of that information and how you can access, correct and request deletion of any personal identifying information that you choose to give us.
Information We Collect
The Ann Arbor Hands-On Museum does not collect any personally identifying information about visitors to this website, such as your name, address or email address, unless such information is provided by the individual. However, certain non-personal information is recorded by the standard operation of the Ann Arbor Hands-On Museum Internet servers. We may ask you for personally identifying information if you contact us through our website or purchase a membership or to make purchases from our online store. This information may include your first and last name, mailing address, email address, telephone number and payment information (credit card number and expiration date).
Use of Your Information
Your personally identifying information is used solely for billing purposes and to provide membership services (including providing the Ann Arbor Hands-On Museum News and special event notification). You may opt out of receiving special notifications at the time of purchasing your membership or store merchandise, or upon receipt of any such special notifications. The Ann Arbor Hands-On Museum does not share personally identifying information or individual purchase information with any other businesses or individuals. We may use your personally identifying information, such as your email address, to contact you if we have trouble processing an order, to confirm receipt of your membership or for other similar purposes. We may use aggregated information, which does not identify you personally, for advertising, marketing, promotional and other business purposes.
Access, Correction and Deletion
If you want to see the personal information we have collected about you from this site or if you believe any information we have is incorrect and you wish to correct it, please write to us at the address given at the end of this Privacy Statement. If we change or delete information in response to your request, we will not then continue to use it; however, some residual information may remain in backup records or records of deletions.
We use efforts consistent with sound industry practice, to safeguard the confidentiality of your personally identifying information. This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." Given the nature of the Internet, however, we cannot ensure complete security and we are not responsible for any breach of security or for the actions of any person or entity other than the Ann Arbor Hands-On Museum. Your personally identifying information may be disclosed if we are compelled by law or legal process to disclose it. We will make commercially reasonable efforts to see that your information is treated in compliance with this Privacy Statement.
Children under 13 should not send any information about themselves to us, including information like your name, address or email address until a parent or guardian has first given permission. The Ann Arbor Hands-On Museum takes this principle seriously and will not accept orders or purchases from persons who have not verified their age.
Membership & Ticket Purchases & Refunds
Memberships are non-transferable and non-refundable. Tickets to events are non-refundable.
Hands-On Store Purchases and Refunds
At the Hands-On Store, we stand behind our products, and we genuinely hope you enjoy your purchase. If for any reason you are not satisfied with a product you may return the product to us within 30 days. Returned merchandise must be unused and returned in original packaging. Please include a copy of your sales receipt with your shipment, and indicate whether you would prefer a refund or an exchange of the item. Return shipping costs will be paid by the Ann Arbor Hands-On Museum in the event of damaged or defective merchandise only. Returns should be made to the address at the end of this Privacy Statement.
Policy Changes and Website Maintenance
The Ann Arbor Hands-On Museum may, from time to time, determine that changes in its policies, including this Privacy Statement, are prudent. If any such changes are made, they will be posted on this website. You should review the Ann Arbor Hands-On Museum Privacy Statement and other policies posted on this site for potential changes when you return to the site for future visits.
If you experience problems with the Museum’s website, your membership or the Museum’s services, or if you have any questions or comments, please contact us at: 734.995.5439 or 220 East Ann Street, Ann Arbor, MI 48104, or use our Contact Us Form.